Understanding the Role of Mortgage Medics
At Mortgage Medics, we believe transparency is an important part of earning your trust.
This page explains who we are, what we do, and what you can expect when you use our website.
Who We Are
Mortgage Medics is an Australian referral platform that helps connect homeowners and borrowers with independent, licensed mortgage brokers who can review their home loan and discuss lending options.
Our goal is simple—to make it easier for Australians to have their home loan professionally reviewed, just as they would regularly check their health, finances or insurance.
What We Do
Mortgage Medics provides a simple way for you to request a Home Loan Health Check.
When you submit an enquiry through our website, we:
- collect the information you choose to provide;
- pass your enquiry to that broker so they can contact you directly.
Our service is designed to save you the time and effort of searching for a broker yourself.
What We Don’t Do
Mortgage Medics is not:
- a bank;
- a lender;
- a mortgage broker;
- a credit assistance provider;
- a financial adviser;
- a legal adviser; or
- a tax adviser.
We do not recommend specific home loans, compare loan products on your behalf, assess your borrowing capacity or provide personal financial or credit advice.
Those services are provided, where appropriate, by the independent mortgage broker who contacts you.
Your Independent Mortgage Broker
The mortgage broker who receives your enquiry operates an independent business and is responsible for:
- reviewing your personal circumstances;
- discussing your goals and borrowing needs;
- providing credit assistance where appropriate;
- recommending suitable lending options;
- assisting with loan applications if you choose to proceed; and
- complying with all applicable laws and regulatory requirements.
Any lending advice or recommendations you receive come directly from that broker—not from Mortgage Medics.
How Brokers Are Selected
Mortgage Medics aims to connect you with a broker who is well placed to assist with your enquiry.
Referral decisions may take into account factors such as:
- your location;
- areas of expertise;
- service standards;
- responsiveness; and
- network capacity.
We continually review broker performance to help maintain a high standard of customer service across the Mortgage Medics network.
Our Commitment to Quality
We seek to work with brokers who:
- hold the required licences and authorisations;
- comply with Australian laws and industry standards;
- maintain appropriate professional memberships;
- demonstrate professionalism and integrity; and
- are committed to providing excellent customer service.
Participation in the Mortgage Medics network is subject to ongoing compliance with our Broker Network Agreement and Broker Code of Conduct.
How We Handle Your Information
The information you provide is used to identify an appropriate broker and facilitate your enquiry.
Your information will only be shared with the broker selected to assist you and handled in accordance with our Privacy Policy.
We do not sell your personal information to third parties.
Fees
Mortgage Medics does not charge consumers a fee for submitting an enquiry through our website.
If you choose to engage a broker after being referred by Mortgage Medics, the broker will explain any fees (if applicable) and provide the disclosures required under Australian law.
Mortgage Medics may receive a referral or marketing fee from participating brokers for introducing customers. This arrangement does not affect the broker’s obligation to act in your best interests or comply with their legal and professional responsibilities.
Your Choice
Submitting an enquiry through Mortgage Medics does not oblige you to:
- apply for a loan;
- refinance your existing home loan;
- accept any recommendation; or
- engage the broker we introduce.
You are free to decide whether to proceed after speaking with the broker.
Our Promise
Mortgage Medics exists to make arranging a professional home loan review easier, more accessible and more transparent.
We are committed to connecting Australians with independent mortgage brokers who share our values of professionalism, integrity and customer care.
If you have any questions about how Mortgage Medics operates, please contact us. We’re always happy to explain our role and help you understand what to expect.