Mortgage Medics (“we”, “our”, or “us”) is committed to protecting your privacy and handling your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
Mortgage Medics operates as an online referral platform that connects Australian homeowners and borrowers with independent, licensed mortgage brokers (“Mortgage Medics”) who can assess their home loan needs. Mortgage Medics does not provide credit assistance, financial advice or lending services.
By using our website, you consent to the collection, use and disclosure of your personal information as described in this Privacy Policy.
1. What We Collect
When you use our website, we may collect personal information including:
- Your name
- Email address
- Residential suburb or location
- Information about your current home loan
- Your refinancing or borrowing requirements
- Any additional information you voluntarily provide through our online forms or correspondence.
2. Why We Collect Your Information
We collect your personal information so we can:
- Arrange for that broker to contact you.
- Respond to your enquiries.
- Improve our website and customer experience.
- Monitor website performance.
- Send information you have requested.
- Meet our legal obligations.
3. How We Use Your Information
When you request a Home Loan Health Check or submit an enquiry, your information will then be shared with the selected broker so they can contact you directly to discuss your circumstances.
Mortgage Medics does not assess your loan, recommend financial products or provide lending advice.
4. Independent Mortgage Brokers
Mortgage brokers within the Mortgage Medics network operate as independent businesses and are responsible for their own compliance with privacy laws.
Once your information has been provided to a broker, their own Privacy Policy and legal obligations will apply to how they collect, use and manage your personal information.
5. Cookies and Website Analytics
Our website uses cookies and analytics tools to understand how visitors use our website, improve functionality and enhance your browsing experience.
You can disable cookies through your browser settings, although some features of the website may not operate correctly.
6. Security of Your Information
We take reasonable steps to protect your personal information from misuse, interference, loss, unauthorised access, modification and disclosure.
While we use commercially reasonable security measures, no electronic transmission or storage method can be guaranteed to be completely secure.
7. Overseas Disclosure
Mortgage Medics generally stores and processes information within Australia. Where third-party service providers located overseas are used, we take reasonable steps to ensure your personal information is handled in accordance with Australian privacy laws.
8. Changes to this Privacy Policy
We may amend this Privacy Policy from time to time. Any updates will be published on this website and take effect immediately upon publication.
9. Contact Us
If you have any questions about this Privacy Policy or how we handle your personal information, please contact us.
Mortgage Medics
Email: admin@mortgagemedics.com.au
Website: mortgagemedics.com.au
If you believe your privacy concerns have not been resolved, you may contact the Office of the Australian Information Commissioner (OAIC).
Your Consent
By submitting your details through the Mortgage Medics website, you acknowledge and agree that:
- the information you provide is accurate to the best of your knowledge;
- your personal information may be shared with that broker so they can contact you regarding your enquiry;
- Mortgage Medics is a referral platform only and does not provide credit assistance, lending advice or financial recommendations.